Communication - Key Principals
Duration
1 day
Target Audience
Anyone who feels that this is a talent which can be improved on through practical understanding of the fundamentals of communication.
Key Objectives
- Identify and overcome the barriers to effective communication
- Use a range of skills and behaviours to communicate positively and clearly
- Recognise the different types of influencing and their uses in communication
- Explain the impact of positive influencing through communication on those you work with
Outline
- What is effective communication?
How do we communicate? - The barriers to effective communication
- Influencing vs. manipulation in communication
- Your own influencing strategies – the upside and downside and what to use when in communication
- Demonstrating positivity in communication
- Active listening and questioning skills to build rapport during communication
- The impact of body of language in communication
