Giving & Receiving Feedback
Duration
1 day
Target Audience
This course is for those who need to give and receive feedback expertly to build the full potential of their own teams and others in working relationships.
Key Objectives
- Understand the purpose of feedback and be comfortable with receiving it in a variety of situations
- Enhance your knowledge of the emotional aspects involved in giving and recieving feedback and their impact
- Utilise key skills in delivering feedback that is balanced and structured
- Identify opportunities to give successful feedback on a day to day basis, and through key organisational interventions.
Outline
- The types of feedback and when to use them
- What happens when we give and when we get feedback – what's valued most?
- The skills involved in feedback
- Establishing ground rules for feedback dialogue
- Moving from past to the future in feedback
- The problems that may need facing in feedback
- Building on success in feedback
- Using wisdom in choosing to put feedback aside
